Terms of Service

These terms govern your use of Otai (the service at getotai.com, operated by Lab256 LLC). We've written them in plain language wherever the law lets us.

Three things worth knowing up front: (1) You must be 18 or older to use Otai. (2) We never train AI models on your conversations. (3) Otai is an AI, not a licensed professional — don't use it as a substitute for medical, legal, financial, or mental-health care.

By creating an account or using Otai, you agree to these terms and to the Privacy Policy.

Otai is provided by Lab256 LLC, a Delaware limited liability company ("we", "us", "our"). "Otai" refers to the AI character, the brand, and the service collectively. "Service" means getotai.com, the Otai app, and any related tools, APIs, or features we make available.

You must be at least 18 years old to create an account or use the Service. By using Otai you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement in your jurisdiction.

We do not knowingly permit anyone under 18 to use the Service. If we learn an account belongs to a minor, we will terminate it and delete the associated data.

If you are accessing the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms, and "you" includes that organization.

You're responsible for keeping your credentials secure and for all activity under your account. Notify us at legal@getotai.com immediately if you suspect unauthorized access.

You agree not to share your account, sell or transfer it, attempt to access other users' accounts, or use the Service to violate any law.

Otai is an AI cofounder. It gives you direct, opinionated reactions to your work, plans, and decisions, and remembers what you tell it across sessions.

Otai is not a licensed professional. It is not a doctor, lawyer, accountant, financial advisor, therapist, or any other credentialed expert. Nothing it says constitutes medical, legal, tax, financial, mental-health, or other professional advice. For decisions in those domains, consult a qualified professional.

Otai can be wrong. Large language models make mistakes, miscite sources, and sometimes state things confidently that aren't true. Treat its output as a sharp partner's perspective — useful, fallible, worth verifying before acting on anything material.

Crisis safety. If you express thoughts of self-harm or describe a mental-health crisis, Otai will recommend professional help and provide crisis-line information. Otai is not a substitute for emergency services. If you or someone else is in danger, contact emergency services in your country immediately.

No high-stakes autonomous decisions. Do not use Otai's output as the sole basis for safety-critical decisions (medical treatment, legal filings, financial transactions of consequence, employment decisions, hiring, credit, housing, insurance, or any decision producing legal or similarly significant effects on a person). A qualified human must review such decisions.

You own what you put in. Your messages, check-ins, uploaded documents, snapshots, and any other content you submit ("Your Content") belong to you.

License to operate the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely as necessary to provide and improve the Service for you (for example, to render conversations back to you, build memory embeddings, generate snapshots, and produce summaries). This license terminates when you delete the content or your account, subject to operational backup retention described in the Privacy Policy.

We will not train AI models on Your Content. Your conversations, onboarding answers, check-ins, and uploaded documents are not used to train any AI model — ours or any third party's. This is a contractual commitment, not a marketing line.

Outputs. As between you and us, you may use outputs Otai generates for you. Outputs may be similar to content generated for other users; we make no exclusivity claim on output text and you must not represent generated output as having been created by a human professional in regulated fields.

You agree not to submit content that is illegal, infringes others' rights, contains malware, includes others' personal data without lawful basis, or violates the Acceptable Use Policy below.

You agree not to use the Service to:

• Generate or distribute child sexual abuse material, or any content sexualizing minors — zero tolerance, immediate account termination, and reporting to authorities where required by law
• Generate non-consensual intimate imagery, sexual content involving real identifiable persons, or sexual content involving anyone you cannot verify is 18+
• Harass, threaten, defame, dox, or incite violence against any person or group
• Generate disinformation, deepfakes, or impersonations intended to deceive
• Plan or facilitate illegal activity, fraud, weapons development, malware, or attacks on systems or networks
• Make autonomous decisions in safety-critical domains without qualified human review (see Section 4)
• Reverse-engineer the Service, scrape it, systematically extract outputs, or use it to train, fine-tune, or evaluate a competing AI model or product
• Circumvent rate limits, security controls, or access restrictions
• Resell, sublicense, or commercially redistribute access to the Service except under a written agreement with us
• Submit personal data of others without their consent and lawful basis

We may remove content or suspend accounts that violate this policy. Egregious violations result in immediate termination.

Plans. Otai offers a free tier and paid plans (currently Pro and Premium). Plan features and prices are shown on the Pricing page.

Auto-renewal — please read. Paid plans are subscriptions that renew automatically at the end of each billing period (monthly or annually, depending on the plan you select) at the then-current price for that plan, until you cancel. By starting a paid plan, you authorize Lab256 LLC (through our payment processor) to charge your payment method on each renewal date. You can cancel any time from Settings. Cancellation stops future renewals; the current period continues until its end.

Refunds. If you cancel within 14 days of your first paid charge on a plan, email legal@getotai.com and we will refund that charge in full, no questions asked. Beyond the 14-day window, refunds are at our discretion. EU and UK consumers retain any statutory cooling-off rights that apply under local law.

Price changes. We may change prices for new subscriptions at any time. Existing paid subscribers will be given at least 30 days' notice via email before any price change affects their next renewal.

Taxes. Prices shown exclude VAT, GST, sales tax, and similar taxes, which we may add where required.

Payment processor. Payment is processed by Stripe, Inc. We do not see or store full card details — they are held by Stripe under their terms.

Enterprise customers operate under a separate written Master Services Agreement that supersedes these terms, including a Data Processing Addendum (DPA), agreed Service Level commitments, single sign-on, audit logs, and security commitments. Contact enterprise@getotai.com to discuss.

The free tier exists so you can evaluate Otai. We may change free-tier limits at any time. The public "Roast Me" tool is rate-limited per IP and does not require an account; you consent to Roasts being stored at a shareable URL.

The Otai brand, mark, visual design, prompts, models we develop, software, and all other materials we create are and remain the property of Lab256 LLC and our licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for personal or internal business use, subject to these terms.

You retain all rights in Your Content (see Section 5).

Feedback. If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation.

If you believe content on the Service infringes your copyright, send a notice that complies with 17 U.S.C. § 512(c)(3) to legal@getotai.com including: (a) your signature, (b) identification of the copyrighted work, (c) the URL or location of the alleged infringement, (d) your contact information, (e) a statement of good-faith belief, and (f) a statement under penalty of perjury that the information is accurate and you are authorized to act. Repeat infringers' accounts will be terminated.

You can delete your account at any time from Settings. On deletion, your data is hard-deleted within 30 days, except where law requires retention (e.g., financial records).

We may suspend or terminate your account if you violate these terms, if your use of the Service threatens its security or other users, or if we are required to do so by law. Where reasonable and lawful, we will give notice and an opportunity to cure. For egregious violations (Section 6), termination may be immediate.

Sections that by their nature should survive termination will survive — including Sections 5 (content license for already-processed data), 10, 13, 14, 15, 16, 17, and 19.

(Required disclosures — in caps because that's the convention.)

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI OUTPUTS. WE DO NOT WARRANT THAT OTAI'S OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR APPROPRIATE FOR ANY PURPOSE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

YOU ASSUME ALL RISK ASSOCIATED WITH RELIANCE ON THE SERVICE'S OUTPUTS.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LAB256 LLC OR ITS OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Nothing in these terms limits liability that cannot lawfully be limited — including liability for our gross negligence, willful misconduct, fraud, or, where required by law, death or personal injury.

You will defend, indemnify, and hold harmless Lab256 LLC and its officers, employees, and affiliates from and against any third-party claims, damages, liabilities, and reasonable attorneys' fees arising from (a) your breach of these terms, (b) Your Content, or (c) your misuse of the Service.

Please read carefully — this section affects your legal rights.

Informal resolution first. If you have a dispute with us, you agree to first contact legal@getotai.com and attempt to resolve it informally for at least 60 days before initiating any formal proceeding.

Binding arbitration. If the dispute is not resolved informally, you and Lab256 LLC agree that any dispute arising out of or relating to these terms or the Service will be resolved exclusively by binding individual arbitration administered by JAMS under its applicable rules. Arbitration will take place in Wilmington, Delaware (or remotely where the rules allow). Judgment on the award may be entered in any court of competent jurisdiction.

No class actions. You and we each agree to bring claims only on an individual basis and waive any right to participate in a class, collective, or representative action.

Carve-outs. Either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property rights, misuse of confidential information, or violations of the Acceptable Use Policy. Either party may bring qualifying claims in small claims court in their jurisdiction.

30-day opt-out. You may opt out of arbitration and the class-action waiver by emailing legal@getotai.com within 30 days of first accepting these terms with the subject line "Arbitration Opt-Out" and your account email. Opting out does not affect any other part of these terms.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of- law principles. For matters not subject to arbitration, exclusive jurisdiction lies with the state and federal courts located in Delaware.

You represent that you are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive US sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not on any US government-restricted-party list. You agree not to use the Service in violation of any export control or sanctions law.

Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, internet outages, third-party provider failures, government action).

Notices. We may send notices to the email on your account; they are deemed received when sent. Notices to us should go to legal@getotai.com.

Assignment. You may not assign these terms without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

Severability and waiver. If any provision is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.

Entire agreement. These terms (together with the Privacy Policy and any Enterprise MSA) are the entire agreement between you and Lab256 LLC regarding the Service and supersede any prior agreement on the same subject.

We may update these terms as the product, the law, or the business evolves. Material changes will be announced via email and in the app at least 14 days before they take effect, except where a change is required by law to take effect sooner. Continued use after the effective date counts as acceptance. If you don't accept a change, your remedy is to stop using the Service and, if applicable, cancel your subscription.

Lab256 LLC
Email: legal@getotai.com